Operations Specialist - 12 Month FTC
Location
reading, england
Job Type
Full-time
Category
Management & Operations
Posted
June 16, 2026
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
LI-KS1
- Support in defining, implementing and operating improved service support governance across SMARTY and our IT/Digital Partners.
- Manage BAU operational issues through partnering with teams across SMARTY and our IT/Digital partners and feedback on service improvement initiatives.
- Working closely with our partners to ensure service assurance processes are being followed and appropriate governance is applied.
- Working with Senior Managers on Service improvements and feeding in observations and problem areas.
- Develop and execute weekly and monthly operational reporting providing clear service performance and availability metrics.
- PO/Invoice Management
- Closely ...