Operations Supervisor (946)
Location
cape town, city of cape town metropolitan municipality
Job Type
Full-time
Category
Other-General
Posted
June 19, 2026
Overview
The Team Leader is responsible for leading, developing, and motivating a team of customer service and collections agents to achieve performance targets while maintaining high levels of customer experience, regulatory compliance, and operational excellence. This role requires 1–2 years of relevant experience along with strong presentation and analytical skills.
Qualifications
Qualifications and Experience:
- Matric / Equivalent qualification.
- 2-3 years of experience in a Team Leader role within a contact center environment.
- Proven experience in a collections, customer service environment (Essential)
- Experience in coaching and managing a team to meet performance targets.
Technical skills
- Intermediate Microsoft Excel skills (VLOOKUP/XLOOKUP, PivotTables, charts, filters)
- Strong PowerPoint skills for creating presentations and performance updates...