Operations Supervisor - Outbound Collections (Laguna) | Onsite
Location
biñan, laguna
Job Type
Full-time
Category
Management & Operations
Posted
June 07, 2026
Operations Supervisor - Outbound Collections (Laguna) | Onsite
Job Openings Operations Supervisor - Outbound Collections (Laguna) | Onsite
About the job Operations Supervisor - Outbound Collections (Laguna) | Onsite
Training Location: BGC, Taguig (2 weeks, candidate's expense)
Employment Type: Full-Time
Start Date: ASAP
Commission: Uncapped
HMO Coverage: Day 1
Responsibilities:
- Supervise and coach a team of outbound collections agents to achieve performance targets.
- Monitor calls and performance using speech analytics, side-by-side coaching, and quality scorecards.
- Manage team scheduling, attendance, productivity, and PTO to maintain optimal staffing levels.
- Drive adherence to client expectations and internal KPIs related to call quality, compliance, and revenue.
- Collaborate with internal departments and leadershi...