Operations Support Associate

The core mission of the Operation Support Associate is to provide helpful information, answer questions, and respond to client's complaints. The main goal is to act as a frontline and offers proactive assistance to the customer in a timely manner.

Requirements

• Responding promptly to client inquiries
• Communicating with clients through various channels
• Acknowledging and resolving client’s complaints
• Possessing a thorough knowledge of our products
• Documenting all client’s interactions, transactions, comments and complaints according to standard operating procedures
• Communicating and coordinating with colleagues as necessary
• Escalating concerns through known escalation paths
• Providing feedback on the efficiency of the client service process
• Ensure client satisfaction and provide professional client support
• Assist with merchant technical integration