Operations Technology Customer Support Specialist

Operations Technology Customer Support Specialist

Join to apply for the Operations Technology Customer Support Specialist role at Related Affordable .

Responsibilities

Join a dynamic team at Related Affordable Management (“RAM”), a nationwide leader in managing a diverse portfolio of multifamily housing developments. As a Customer Support Specialist, you will play a pivotal role in supporting RAM’s affordable housing portfolio by overseeing the Operations Technology Service Desk under the guidance of the Customer Support Manager.

In this role, you’ll be responsible for managing and resolving property management system tickets, determining support tier levels, and ensuring tickets are resolved or assigned appropriately. You will also collaborate with the Customer Support Manager on various projects and duties as needed, contributing to the overall success of RAM’s affordable operations team.

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