Operations Transformation & AI Associate
Location
madrid, comunidad de madrid
Job Type
Full-time
Category
Gestión y operaciones
Posted
May 27, 2026
Fever is a leading tech platform for culture and live entertainment. Our mission is to democratize access to culture and entertainment using proprietary technology and data-driven approaches.
About the role
We are looking for a high-potential Strategy Associate to join our Operations team and help redefine how we deliver customer experience at scale. This high-impact role sits at the intersection of strategy, operations, and AI, where you will challenge existing processes, drive transformation initiatives, and shape the future of our customer operations globally. You will work directly with the Director of Operations and have regular exposure to senior leadership and C-level stakeholders.
What you'll do
- Challenge and redesign existing operational processes, with a strong focus on quality assurance and performance management.
- Identify and lead AI-driven initiatives to improve efficiency, automation, and customer satisfaction.