Oracle EBS Application Lead Support Analyst (L1/L2)
Location
ciudad de méxico, ciudad de méxico
Job Type
Full-time
Category
Bases de datos, analítica y BI, Soporte técnico y administración
Posted
June 05, 2026
We are seeking an experienced Oracle EBS Application Support Lead to own the day-to-day delivery of L1 and L2 support operations. In this role, you will serve as the primary point of contact for the client, lead and mentor a support analyst team, own service delivery KPIs, and act as the functional escalation bridge to the L3 engineering team. If you combine deep Oracle EBS functional knowledge with strong leadership and client communication skills - we want to hear from you!
Responsibilities
Team Leadership & Mentoring
- Manage and mentor L1/L2 Support Analysts — setting priorities, reviewing work quality, and supporting professional development
- Conduct regular team check-ins and provide coaching on issue resolution approaches and documentation standards
- Onboard new analysts to the client environment, ITSM tooling, and support processes
Client & Stakeholder Communication
- Serve as the prim...