Order Management (OM) Agent

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Order Management files.
• Use Tree View on a daily basis.
• Ensure documents are sent timely and arrival notices communicated to destination for Export shipments.
• Ensure accurate and timely client and vendor billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) and customers.
• Meet compliance at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
• Understand department process flow, constantly looking for areas of i...