Organizational Change Management-Contact Center

Position Description:

.Clearance: Reliability clearance or eligible for clearance
.Prosci certification is required

We are seeking an Organizational Change Management Consultant to support a government contact centre transformation and service modernization initiative. The successful candidate will help plan, manage, and deliver change activities that support workforce adoption, process transformation, new ways of working, and the implementation of a future-state operating model.

This role requires strong experience applying structured change management practices, including the Prosci methodology, in complex stakeholder environments. Experience with contact centre operations, service delivery modernization, and the use of artificial intelligence in business or operational transformation is strongly preferred.

The consultant will work closely with project teams, business stakeholders, operational leaders, and end users to assess ch...