OTC Assistant Manager

Duties and Responsibilities

• Ensures all Service-level agreement relating to order and cash management is delivered to customers by leading performance and continuous process improvements.
• Responsible on leading Account Receivable activities – payment allocation & coordination between OPCOS teams
• Provides accurate, comprehensive payment allocation / tracking/conformance handling and optimized payment methods to OPCOS.
• Provision of total quality customer service to internal and external customers in relation to query management for payment and allocation.
• Ensure data held on customer payment and allocation is accurate, maintained and relevant and up to date business reporting provision
• Creates effective accounts receivable process- focus on speed and accuracy and seeks to help progressively steer customers onto the more progressive payment methods such as E Billing / auto allocation.
• Seeks to help review OPCOS proc...