Ottawa Visitor Operations Senior Manager
Location
ottawa, on
Job Type
Full-time
Category
Other-General
Posted
June 14, 2026
Shape the future of Ottawa’s tourism as the Senior Manager, Visitor Operations & Services. Bring strategic vision and operational leadership to the Ottawa Visitor Centre.
In this strategic role, you will ensure visitor service excellence while managing the day-to-day operations of the centre. This involves collaborating with various stakeholders, implementing service standards, and overseeing staff development under Ottawa Tourism's framework. Your leadership will drive continuous improvement, positively impacting visitors and the city economy.
Key Responsibilities:
• Lead strategic direction for the Visitor Centre’s operations
• Set and maintain high service standards and expectations
• Manage staff training and development programs
• Implement visitor experience enhancements and best practices
• Utilize data insights to inform operational decisions
Requirements:
• Fluent in both written and spoken English and French
• 7+ years of experience in customer-f...
In this strategic role, you will ensure visitor service excellence while managing the day-to-day operations of the centre. This involves collaborating with various stakeholders, implementing service standards, and overseeing staff development under Ottawa Tourism's framework. Your leadership will drive continuous improvement, positively impacting visitors and the city economy.
Key Responsibilities:
• Lead strategic direction for the Visitor Centre’s operations
• Set and maintain high service standards and expectations
• Manage staff training and development programs
• Implement visitor experience enhancements and best practices
• Utilize data insights to inform operational decisions
Requirements:
• Fluent in both written and spoken English and French
• 7+ years of experience in customer-f...