Partner support specialist- latam

About Edstruments

Edstruments empowers K12 and nonprofit leaders with modern financial software spanning the Procure-to-Pay lifecycle and Budget Planning & Management. Our platform helps our partners align their spending and budgets to strategic objectives so that they can best achieve their mission. As a fast-growing startup, we add several new partners each month, and our platform is currently in use by organizations across multiple states in the US. We are seeking individuals who are excited to play a critical role in helping our partners achieve their missions.

Role Overview

The Partner Support Specialist will be the first line of defense on chat and email, helping our partners resolve technical and administrative issues, ensuring smooth communication, and troubleshooting challenges. You will manage incoming chats and emails, track tickets, and ensure partner needs are met efficiently. The role also involves vendor outreach, administrative tasks, and p...