Parts Journeyperson
Description
:Parts Coordination related to customer equipment maintenance and repair, in both the shop and field
Consistency in communicating estimated delivery dates to the service operations team
Communicate shipping options and freight estimates to the Service Operations team
Follow up on requests from the service team and remain accountable until the transaction is complete
Delivery of parts to various locations as determined by the service supervisors and CSM
Participate in parts related special projects and assignments
Participate in call quality and performance initiatives as required
Other functions may include but are not limited to:
NEP sourcing of CAT and non-CAT parts
Procurement of non-CAT parts
Managing backordered parts
Forklift operation
Building hoses
Qualific...