Passenger Service Executive (Lounge Concierge)
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 07, 2026
Overview of Duties
- Ensure effective and efficient operation of the lounge reception desk.
- Provide exceptional service, ensuring total customer satisfaction to our guests at all times.
- Be an ambassador of Accor Hotels and the Qantas Airways brand.
- Provide a warm welcome as first point of contact for lounge guests.
- Monitor lounge entry according to policy requirements.
- Ensure guest experience is seamless from check-in to lounge hosting. Assist with lounge service when required.
- Respond to customer queries and follow up with partner airlines as required.
- Provide services to our guests in relation to their flights in adherence to the lounge procedures.
- Develop positive communication with airlines for good business relationships and understanding of their guests and flights that utilises the lounge.
- Monitor, log and announce all flight departur...