Patient Access Associate Representative
Location
Kentwood, MI
Job Type
Full-time
Category
other-general
Posted
June 27, 2026
Shift and status
Part time, Monday to Friday, 9:00 a.m. to 6:30 p.m., variable days and every third weekend
Must reside in the State of Michigan
Job Summary
Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient
Access Services Center performance indicators, as well as Corporate values and codes of excellence.
Essential Functions
+ Analyzes, evaluates, resolves and responds to service inquires from members, providers, employer groups, colleagues, agents, Elite agents (customers), and others within departmental guidelines. Professional and pleasant interactions are ongoing expectations.
+ Partnering w...
Part time, Monday to Friday, 9:00 a.m. to 6:30 p.m., variable days and every third weekend
Must reside in the State of Michigan
Job Summary
Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient
Access Services Center performance indicators, as well as Corporate values and codes of excellence.
Essential Functions
+ Analyzes, evaluates, resolves and responds to service inquires from members, providers, employer groups, colleagues, agents, Elite agents (customers), and others within departmental guidelines. Professional and pleasant interactions are ongoing expectations.
+ Partnering w...