Patient Experience Associate

About the Company

Conduit Health is transforming one of the most outdated corners of post-acute care—getting essential medical equipment and supplies into patients’ homes. We’re the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience.

Responsibilities

• Own your queue by responding to patient, caregiver, and provider inquiries across phone, SMS, email, and chat
• Help patients navigate order status, insurance requirements, and documentation needs
• Resolve issues end-to-end by coordinating across internal teams
• Handle inbound and outbound calls with professionalism and compassion
• Identify operational gaps and flag recurring workflow issues to improve processes
• Maintain accurate and organized documentation
• Work within AI-powered support tools and automation
• Adapt quickly to new workflows and tools ...