Patient Service Associate (Clinics)

About The Role

Counter Assistant

• Perform registration and screening of patients, with accuracy and no data breach.
• Ensure accurate billing and timely collection of payment on the same day.
• Ensure compliance to clinic facilities readiness, e.g. patient waiting area and Self-Service Kiosks.
• Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.

Room Assistant

• Assist clinicians and/or therapists for a smooth clinic consultation.
• Ensure proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patients updated in a timely manner.

Other Duties and Responsibilities

• Ensure compliance to clinic operation standards.
• Handle patients feedback and ensure timely escalation to Service Team Leader / Service E...