Patient Services Representative Associate
Location
Grand Rapids, MI
Job Type
Full-time
Category
other-general
Posted
June 24, 2026
Shift and status
Part time, Monday and Wednesday, 9:30 a.m. to 6:00 p.m. and every other Friday, 8:30 a.m. to 5:00 p.m.
Job Summary
Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.
Essential Functions
+ Serves as a concierge - greets and communicates with patients or visitors.
+ Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply de...
Part time, Monday and Wednesday, 9:30 a.m. to 6:00 p.m. and every other Friday, 8:30 a.m. to 5:00 p.m.
Job Summary
Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.
Essential Functions
+ Serves as a concierge - greets and communicates with patients or visitors.
+ Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply de...