Patient Services Scheduling Agent

Job Description Job Title: Patient Services Scheduling Agent Department: Patient Services / Hospital Services Reports to: Patient Services Team Leader Date: 2026 Please note: We are currently recruiting for Full time and Fixed Term Contracts Overall Purpose of Job Our mission is to provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do. The overall purpose of this role is to facilitate patient access by scheduling the patients appointment in a timely and accurate manner. Key Responsibilities and Deliverables Ability to handle high volume of calls Responsible for maintaining the fax drive, emails and online bookings to ensure that all appointments are scheduled in a timely manner Provide a customer focused service. Ability to multi-task and prioritise is a requirement. Coordinates changes in appointments by cancelling and re-scheduling as necessary. Establishes and maintains open and professional demeanour and comm...