Patient Support Program Lead

Job Description: Senior Medical Engagement Associate will liaison between the tele counsellors (MEA) managing the project deliverables from head quarter as central team and the project manager for driving patient support program deliverables meeting quality and performance standards.

You will be responsible for:

§ Team/people management for the entire program

§ Driving performance

§ Coordination with internal stakeholders§ Resource management

§ Convey client requirements and review the work done by the team members in terms of enrolments, free drug delivery (FOC), challenges faced, interventions required, daily/monthly schedule and performance delivered and conduct their performance appraisal

§ Develop and implement operational strategies and procedures to achieve program objectives

§ Monitor program performance metrics by coordinating with Project Manager, identify areas for improvement, and implement corrective measur...