Payment Operations Analyst
Location
makati, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 09, 2026
CLIENT: Our client is one of the six banks awarded the fully-digital license by the Bangko Sentral ng Pilipinas (BSP) last 2021.
JOB DESCRIPTION
- Reversals and refunds manual handling
- Chargebacks & dispute management
- Automated Clearing House (ACH)
Key Responsibilities and Deliverables
- Ad-hoc handling of transactions requiring reversals and refunds
- Mostly straight-through processing, flagged cases handled in Exception Handling
- Check flagged as exception transactions (manual processed, over limit, highlighted by TM, etc.) and confirm if transactions should be processed
- Work closely with customer support team to log and handle disputes e.g. transactions not recognized by customers
JOB QUALIFICATION
- In depth knowledge of all relevant banking and regulatory rules and policies related to payment operations, as well as expertise in electronic p...