Payment Support Specialist
Location
Wokingham, Berkshire
Job Type
Full-time
Category
other-general
Posted
June 13, 2026
Working within a fast-paced operations team, you will play a key role in supporting customers, resolving outstanding account queries, and ensuring timely recovery of payments while delivering excellent customer experience.
This position suits someone with strong communication skills, high attention to detail, and experience managing customer account activity in a regulated or target-driven environment.
Job Title: Payment Support Specialist
Location: Wokingham
Salary: Up to £30,000 depending on experience
Key Responsibilities
Contact customers via telephone, email, and written correspondence regarding overdue accounts
Negotiate payment arrangements and resolve account-related queries professionally and efficiently
Manage a high volume of outbound and inbound customer interactions daily
Review and monitor outstanding cases, ensuring actions are completed within agreed timeframes
Escalate complex payment arrangements and provide recomm...
This position suits someone with strong communication skills, high attention to detail, and experience managing customer account activity in a regulated or target-driven environment.
Job Title: Payment Support Specialist
Location: Wokingham
Salary: Up to £30,000 depending on experience
Key Responsibilities
Contact customers via telephone, email, and written correspondence regarding overdue accounts
Negotiate payment arrangements and resolve account-related queries professionally and efficiently
Manage a high volume of outbound and inbound customer interactions daily
Review and monitor outstanding cases, ensuring actions are completed within agreed timeframes
Escalate complex payment arrangements and provide recomm...