Payments Operations & Control Lead
Location
distrito federal, distrito federal
Job Type
Full-time
Category
Other-General
Posted
June 04, 2026
What's the opportunity?
As our Payments Operations & Control Lead for Payins, you will own the operational resilience strategy and incident response leadership while ensuring continuity plans align with global standards and local execution needs. You will enhance continuity outcomes for merchants by coordinating people, processes, and platforms, and by collaborating closely with processors, acquirers, card schemes, APM providers, and issuers. In this role, you will drive measurable improvements in conversion rate, uptime, incident resolution time, root‑cause closure quality, and stakeholder communications across multiple time zones.
What will I be doing?- Lead end‑to‑end incident response across Mexico: triage, escalation, containment, communications, recovery, and post‑incident reviews with clear ownership and SLAs.
- Own regional continuity governance: maintain BIA, set and track RTO/RPO, run test exercises, publish learnings, and ensure ISO 22...