Penalty Support Specialist (Business Operations)

Penalty Support Specialist (Business Operations) Location: Phoenix, AZ (Hybrid 1600 W. Monroe, Phoenix, AZ 85007) Job Type: Contract / Staff Augmentation (Full-Time, 40 hrs/week) Contract Duration: 1 Year (Projected Start: August 17, 2026) Schedule: Monday Friday, 8:00 AM 5:00 PM Employer: SunSoftOnline Position Overview SunSoftOnline is seeking a detail-oriented Penalty Support Specialist to join our team supporting a major Arizona state agency in Phoenix, AZ. This role operates on a hybrid schedule and is ideal for an organized administrative professional with strong data accuracy, research abilities, and customer support skills. You will manage and process penalty review requests, evaluate documentation, maintain tax records, and ensure compliance with administrative guidelines. Key Responsibilities Case & Penalty Review: Analyze taxpayer account histories, review abatement/waiver requests, and evaluate supporting documentation. Administrative & Data Processing: Enter case detail...