Perception Agent (Longueuil)

Company Description

Alterfina is a fast‑growing company reinventing alternative consumer financing. Our mission is to offer credit solutions that are tailored, human, and responsible. We aim to become the preferred alternative financing solution for Canadians by helping them navigate their immediate financial challenges while equipping them to develop healthy financial habits. Our five core values—respect, integrity, empathy, innovation, and excellence—guide everything we do and help shape our culture.

Purpose of the role

The Collections Agent supports the company by managing overdue accounts and moving each file closer to being brought up to date. This includes assessing payment capacity, verifying the client’s identity and financial situation, proposing realistic arrangements, negotiating with clarity and respect, and documenting every decision and action. The role involves handling delinquent accounts and communicating with past‑due payers to negotiate...