Performance Analytics & Process Improvement Lead
Location
rawalpindi cantonment, rawalpindi cantonment
Job Type
Full-time
Category
Other-General
Posted
June 22, 2026
Translation Empire PK is seeking a Call Center Performance Analyst in Rawalpindi Cantonment, Pakistan. The role involves analyzing contact center performance, resolving escalations, and evaluating customer interactions to enhance service quality. The ideal candidate will contribute to process improvements and assist in training resources for team members. We aim to develop effective communication and service efficiency within our operations.