Performance Manager - Investigations

Overview

About the Role As a Performance Manager, you’ll work closely with claims staff within our Workers' Compensation team to uplift GB’s claims management performance, whilst ensuring the delivery of a customer-centric and best in class claims management service. This will be achieved through conducting thorough and in-depth reviews of various reporting and claims. Engaging with Worksafe and claims teams, and coaching and mentoring claims staff. You will play a key role in promoting best practice claims management and supporting initiatives across our VIC Workers' Compensation team. How you'll make an impact Responsibilities Conducting thorough and in-depth reviews and providing recommendations Assessing the need for referrals and investigative tools to expedite information gathering Making liability decisions within the quality decision making framework Promoting best practice claims management Supporting continuous improvement with VIC Workers Compensation Me...