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Personal Lines Customer Service Broker

Job Born • Etobicoke, Ontario, Canada • Posted March 23, 2026

Location Etobicoke, Ontario
Job Type permanent
Category Information and Record Clerks
Posted March 23, 2026

Our client is looking for a RIBO licensed Personal Lines Customer Service / Sales Broker in Etobicoke, ON - Hybrid Model


Key Accountabilities and Responsibilities:

  • Provide exceptional customer service across several communication channels to the clients

  • Liaise with clients and insurers on a regular basis, responding to inquiries and requests in a timely, professional manner

  • Analyze client specific risk exposure and make appropriate coverage recommendations

  • Ability to remarket to various insurers (where appropriate), to ensure coverage and premium needs are met

  • Handle and respond to all incoming phone calls and e-mails from clients and companies

  • Contact customers and obtain any additional information required

  • Knowledge and proficiency within various insurer company portals

  • Review endorsements and renewals

  • Quote products for new and existing customers

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