PetSmart Customer Service Key Holder
Location
cambridge, region of waterloo
Job Type
Full-time
Category
Other-General
Posted
June 10, 2026
Step into a key leadership role at PetSmart as a Customer Service Key Holder. Lead your team to deliver exceptional service while managing store operations and safety.
As the Customer Service Supervisor, you will facilitate the associate experience and drive engagement through effective training and support. You will be responsible for enhancing the pet parent experience while ensuring store standards and compliance with company policies. This is an essential role that requires strong communication skills and an ability to work collaboratively in a fast-paced environment.
Key Responsibilities:
• Train and mentor associates to foster growth
• Address customer inquiries and manage experiences
• Oversee store cleanliness and safety compliance
• Facilitate store events and marketing efforts
• Ensure accurate point-of-sale operations
Requirements:
• Minimum 2 years of retail experience in a customer-focused environment
• Leadership experience is a plus
• Fle...
As the Customer Service Supervisor, you will facilitate the associate experience and drive engagement through effective training and support. You will be responsible for enhancing the pet parent experience while ensuring store standards and compliance with company policies. This is an essential role that requires strong communication skills and an ability to work collaboratively in a fast-paced environment.
Key Responsibilities:
• Train and mentor associates to foster growth
• Address customer inquiries and manage experiences
• Oversee store cleanliness and safety compliance
• Facilitate store events and marketing efforts
• Ensure accurate point-of-sale operations
Requirements:
• Minimum 2 years of retail experience in a customer-focused environment
• Leadership experience is a plus
• Fle...