Pivotal Technical Operations Analyst Position
Location
southwestern ontario, on
Job Type
Full-time
Category
Other-General
Posted
June 16, 2026
Drive transformation in the transportation industry with RideCo as a Technical Operations Analyst. Manage client interactions and troubleshoot technical issues to ensure top-tier service quality.
In this influential role on the Customer Success & Operations team, you will support clients and internal stakeholders alike. Working five flexible days a week, you will ensure that our operations meet or exceed established KPIs, enhancing customer satisfaction and fostering strong internal relationships. Your keen problem-solving skills will be critical in this dynamic industry.
Key Responsibilities:
• Support the RideCo software platform and quick issue resolution
• Cultivate strong customer relationships
• Respond accurately to customer inquiries and concerns
• Assist in documentation for internal and customer training
• Log interactions and track product defects in ticketing systems
Requirements:
• 3+ years in a technical support capacity
• Proficiency with MS...
In this influential role on the Customer Success & Operations team, you will support clients and internal stakeholders alike. Working five flexible days a week, you will ensure that our operations meet or exceed established KPIs, enhancing customer satisfaction and fostering strong internal relationships. Your keen problem-solving skills will be critical in this dynamic industry.
Key Responsibilities:
• Support the RideCo software platform and quick issue resolution
• Cultivate strong customer relationships
• Respond accurately to customer inquiries and concerns
• Assist in documentation for internal and customer training
• Log interactions and track product defects in ticketing systems
Requirements:
• 3+ years in a technical support capacity
• Proficiency with MS...