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ISS • West Midlands, England, United Kingdom • Posted June 05, 2026

Location West Midlands, England

Job Type Fixed Term Contract - 6 months

Category Business Operations Specialists

Posted June 05, 2026

Job Description
We are looking for someone who can build strong working relationships with clients and internal service teams while operating with a 72-hour lookahead approach. 
Clear communication, regular updates, and timely escalation of issues are essential to ensure all tasks are scheduled and delivered efficiently.
Key Responsibilities
Manage incoming enquiries and monitor shared mailboxes
Allocate job requests to engineers in line with scheduling requirements
Maintain and update all relevant systems accurately
Operate a 72-hour lookahead to ensure jobs are scheduled ahead of SLA deadlines
Liaise with clients to provide clear communication and updates
Work closely with internal service teams to coordinate workloads
Identify and escalate issues in a timely and appropriate manner
Ensure all planning activities support service delivery commitments
Profession...
            

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