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ISS • West Midlands, England, United Kingdom • Posted June 05, 2026

Location West Midlands, England
Job Type Fixed Term Contract - 6 months
Category Business Operations Specialists
Posted June 05, 2026

Job Description

We are looking for someone who can build strong working relationships with clients and internal service teams while operating with a 72-hour lookahead approach.

Clear communication, regular updates, and timely escalation of issues are essential to ensure all tasks are scheduled and delivered efficiently.

Key Responsibilities

  • Manage incoming enquiries and monitor shared mailboxes
  • Allocate job requests to engineers in line with scheduling requirements
  • Maintain and update all relevant systems accurately
  • Operate a 72-hour lookahead to ensure jobs are scheduled ahead of SLA deadlines
  • Liaise with clients to provide clear communication and updates
  • Work closely with internal service teams to coordinate workloads
  • Identify and escalate issues in a timely and appropriate manner
  • Ensure all planning activities support service delivery commitments
  • Profession...

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