Platform Product Manager (for AI Customer Interactions)

An experienced Platform Product Manager with a proven track record of delivering customer‑facing AI and automation capabilities at scale.

This role is accountable for scaling the company’s customer support capacity by defining, delivering, and continuously improving AI‑powered customer interaction systems—including chatbots, voicebots, and agentic workflows—across the full product portfolio.

The Platform Product Manager drives business and operational impact by identifying improvement opportunities across people, process, tooling, and partners. The role operates at the intersection of conversational AI, customer experience, and support operations, ensuring AI resolves customer issues effectively while escalating seamlessly to human agents when needed.

What You Will Do

The Platform Product Manager is responsible for defining product requirements, specifications, success criteria, and rollout strategy for AI‑powered customer interaction systems across ...