Platform Reliability Engineer

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Position Responsibilities:

• Configure and operate Moogsoft as the central event management and correlation platform
• Manage alert lifecycles including ingestion, enrichment, deduplication, suppression, and Situation creation
• Onboard and integrate event sources from New Relic, Microsoft Azure, and email-based alerts
• Design and maintain ingestion pipelines using connectors, APIs, webhooks, and email gateways
• Normalize and enrich events with consistent metadata (CI, service, environment, severity, ownership)
• Implement and tune correlation logic (temporal, topological, similarity-based) to reduce alert noise
• Optimize Situations and alert grouping based on service, infrastructure...