Player Support Project Manager
Location
Mexico, ciudad de méxico
Job Type
Full-time
Category
Gestión de proyectos y procesos
Posted
June 02, 2026
Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages?
As a Player Support Project Manager at TransPerfect Gaming , you will be key to maintaining our high standards and fostering a positive team atmosphere.
Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs.
RESPONSIBILITIES
- Reporting & Analytics : Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction.
- Client Relations: Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.