Policy & Claims Resolution Lead

Key Responsibilities

Responsibilities are not limited to theenclosed

• Receive inbound calls from policyholders in a contact centre environment.
• Process policy and new claims transactions, which include telephone payments, existing claims queries, audit queries, general policy queries and billing queries.
• Accurately interpret and verify billing transactions and medical bills queries.
• Respond to simple as well as complex billing, policy auditing, existing claims, and loss control inquiries.