Portal Service Desk Analyst I

Nordic Global • Philippines, Philippines, Philippines • Posted June 13, 2026

Location Philippines, Philippines

Job Type Full-time

Category Computer Occupations

Posted June 13, 2026

Make a difference. Be happy. Grow your career.
The Role 
The Patient Portal Service Desk Agent I answers calls, in-baskets, e-mails, and other forms of contact from healthcare patients to troubleshoot and resolve issues with their EHR medical records portal. Role is leveraged to support multiple clients simultaneously. When unable to resolve on the initial contact, documents issues to be transitioned to related teams (i.e., Medical Records, Billing, etc.) for additional patient assistance. Utilize excellent customer service skills to delight and exceed patient expectations. Demonstrates ability and willingness to remotely work a varying shift schedule that may include evenings, weekends, and holidays.
Key Responsibilities
The Portal Service Desk Agent I will be responsible for, but not be limited to:
Troubleshoot and resolve EHR application and workflow issues for patients experiencing issues in Epic, Cerner, Meditech, other...
            

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