Pos Support Center Tier 2 Specialist (Monterrey)

Provide operational and technical assistance to end-users on dispensers, Passport POS, and other Gilbarco related products and services.
Open, manage, and dispatch Authorized Service Contractors.
Manage, monitor, and resolve tasks and alarms on a daily basis.
Examples include:
Spot activations
Bundle activations
Password resets
Remote key loads
Deployment questions
SR status questions
ESR status questions
Follow up alarms
Special project requests
Cookie requests
Maintain department guidelines regarding average handle time, productivity, call quality, and call audit process.
Continuously increase product knowledge through on-the-job training and self-study.
Qualifications
2-year technical degree (preferred) or equivalent skill set.
Proficient in operating a PC and related business software.
Call center experience (preferred).
Good customer service skills.
Proficient in Microsoft Office programs.
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