Pos Support Center Tier 2 Specialist (Monterrey)

Provide operational and technical assistance to end-users on dispensers, Passport POS, and other Gilbarco related products and services.Open, manage, and dispatch Authorized Service Contractors.Manage, monitor, and resolve tasks and alarms on a daily basis.
Examples include:Spot activationsBundle activationsPassword resetsRemote key loadsDeployment questionsSR status questionsESR status questionsFollow up alarmsSpecial project requestsCookie requestsMaintain department guidelines regarding average handle time, productivity, call quality, and call audit process.Continuously increase product knowledge through on-the-job training and self-study.Qualifications2-year technical degree (preferred) or equivalent skill set.Proficient in operating a PC and related business software.Call center experience (preferred).
Good customer service skills.Proficient in Microsoft Office programs.Networking knowledge or experience (preferred).
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