Practice Leader For Amazon Connect Vancouver
Location
vancouver, metro vancouver regional district
Job Type
Full-time
Category
Engineering
Posted
June 08, 2026
Lead TELUS Digital's Amazon Connect practice as a Practice Leader and drive customer engagement through cutting-edge CCaaS solutions. This hybrid or remote role demands extensive expertise in contact center transformation and team development.
As a Practice Leader at TELUS Digital, you will oversee the growth and innovation of our CCaaS practice focused on Amazon Connect. You will ensure revenue targets are met while building strategic partnerships with AWS, enhancing our capacity for market reach. Your responsibilities will include the development of methodologies and frameworks that boost operational efficiency and client satisfaction.
Key Responsibilities
- Own P&L; for Amazon Connect CCaaS practice
- Develop a scalable practice strategy aligned with market needs
- Establish cutting-edge delivery methodologies for implementations
- Collaborate on marketing strategies to enhance visibility
- Nurture a strategic partnership w...