Pre-Assessment Agent – Automotive Software Support
Location
city of moncton, nb
Job Type
Full-time
Category
Other-General
Posted
June 13, 2026
Pre-Assessment Agent – Automotive Software Support
This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
CA$32.00/hr - CA$32.00/hr
Direct message the job poster from HCLTech
About the Role
As a Pre-Assessment Agent for Automotive Software Product Support, you will play a critical role in assisting dealerships with diagnostic software and hardware issues related to vehicle modules and systems. You will provide initial responses, troubleshoot issues, and ensure timely resolutions while maintaining compliance with company standards.
Key Responsibilities
- Monitor transactions, review reports, and assist dealerships with diagnostic software/hardware issues.
- Provide initial acknowledgment and solutions to dealers and technicians via phone, email, and GTAC system.
- Handle inquiries ranging from sim...