Prevention Supervisor

Job Description

The Prevention Leader is responsible for coordinating the activities of prevention officers and lifeguards. They monitor and patrol assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. They anticipate potential problems and respond to emergency situations when necessary.

Daily Tasks and Standards

• Complies with the hotels policies, procedures, and service standards, as well as Fairmont standards.
• Maintains positive relationships with guests and ensures the team is informed about the hotels services.
• Stays updated on groups, events, VIP guests, and guest movements to ensure safety and comfort.
• Conducts preventive patrols around the property and documents all actions taken.
• Investigates incidents, theft, lost items, guest complaints, and risk situations, preparing detailed reports.
• Coordinates first aid assistance and ...