Primary Technical Support

Mission: Improve Customer Satisfaction by providing a high quality professional Primary Technical Support to SE customers, particularly regarding technical information on products (in some instances prices and discounts included), application information during the pre-sales & after sales process. Take the ownership and ensure the customer is satisfied before closing the equest. Assure a proper resolution for queries related to product replacement, on-site intervention, technical complaints, product selection, troubleshooting and product quality returns. Create/modify knowledge database and review FAQ’s. Identify new business opportunities, define and quote product and equipment from customers’ requests, coordinating with relevant Quotation, Sales or Marketing contact for special prices. Communicate to relevant sales people. Responsibilities: Provide 1st level of technical support in pre-sales (product selection, application information) and post-sales (product installation, technical ...