Principal Application Support Engineer

BENTLEY SYSTEMS, INC. • ciudad de méxico, ciudad de méxico, Mexico • Posted May 23, 2026

Location ciudad de méxico, ciudad de méxico

Job Type Full-time

Category Gestión informática y gestión de proyectos informáticos, Soporte técnico y administración

Posted May 23, 2026

Overview This is NOT a ticket‑queue role. You will be pulled into the room when it’s on fire, proving root cause and driving the team to resolution. 
We’re hiring a Principal Technical Support Engineer to act as a technical authority for our most complex, executive‑visible customer escalations. You’ll be customer‑facing on live escalation bridges and bring calm technical credibility that stabilizes situations fast. 
Our Escalation Managers own customer messaging and stakeholder communications. You partner with them by providing the technical truth, diagnosis, evidence, architecture, risk framing, and next‑best actions so that what gets communicated is accurate and defensible. 
No Bentley product experience required. If you learn fast, think clearly under pressure, and can troubleshoot modern cloud systems end‑to‑end, we want you. 
Responsibilities Technical Leadership in Escalations (Customer‑Facing)  Act as a ...
            

Interested in this role?

Click the button below to start your application.

Apply Now