Principal, Business Operations, Customer Success
Location
MOUNTAIN VIEW, CA
Job Type
Full-time
Category
other-general
Posted
June 16, 2026
**Overview**
Come join Intuit as a Principal, Business Operations within the Intuit Customer Success organization. We are seeking a strategic and creative problem solver to help shape the Customer Success strategy, drive organizational alignment, and enable growth through operational excellence.
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As a Principal, Business Operations, you will own the design, execution, and scaling of Customer Success's operating system. Your primary focus will be establishing strong operating cadence, mechanisms, and governance that drive clarity, accountability, and execution excellence across the organization.
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This role is critical to enabling leadership focus by creating durable operating rhythms and reducing friction in how the business runs.
**Responsibilities**
+ Lead the development of new strategic goals during annual planning, partnering with senior leadership and cross-functional stakeholders to develop our strategy
+ Identif...
Come join Intuit as a Principal, Business Operations within the Intuit Customer Success organization. We are seeking a strategic and creative problem solver to help shape the Customer Success strategy, drive organizational alignment, and enable growth through operational excellence.
Â
As a Principal, Business Operations, you will own the design, execution, and scaling of Customer Success's operating system. Your primary focus will be establishing strong operating cadence, mechanisms, and governance that drive clarity, accountability, and execution excellence across the organization.
Â
This role is critical to enabling leadership focus by creating durable operating rhythms and reducing friction in how the business runs.
**Responsibilities**
+ Lead the development of new strategic goals during annual planning, partnering with senior leadership and cross-functional stakeholders to develop our strategy
+ Identif...