Principal Engineer, Critical Support
Location
guadalajara, guadalajara
Job Type
Full-time
Category
Other-General
Posted
June 05, 2026
Organization Overview Company Description
QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.
This position requires candidates to be based in Mexico; you can work remotely from your Home office.
Job Description
The Principal Engineer serves as a senior technical authority within the Critical Support Team (CST) . You will lead the investigation of the most complex, high-impact, and recurring customer issues to deliver sustainable, long-term solutions. This role bridges the gap between troubleshooting and systemic product improvement by collaborating with Engineering and Product Management.
What You'll Do
QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.
This position requires candidates to be based in Mexico; you can work remotely from your Home office.
Job Description
The Principal Engineer serves as a senior technical authority within the Critical Support Team (CST) . You will lead the investigation of the most complex, high-impact, and recurring customer issues to deliver sustainable, long-term solutions. This role bridges the gap between troubleshooting and systemic product improvement by collaborating with Engineering and Product Management.
What You'll Do
- Lead Resolution: Drive the investigation and resolution of escalated cases using in-depth Root Cause Analysis (RCA).
- Technical Authori...