Principal Engineer, Critical Support

QAD, Inc. • Mexico, ciudad de méxico, Mexico • Posted May 28, 2026

Location Mexico, ciudad de méxico

Job Type Full-time

Category Construcción, diseño y desarrollo

Posted May 28, 2026

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. 
This position requires candidates to be based in Mexico; you can work remotely from your Home office.  
Job Description The Critical Support Team (CST) is a specialized group within the organization dedicated to addressing the most complex, high-impact, and recurring customer issues. Acting as a problem-solving hub, the CST is responsible for thoroughly investigating escalated cases and recurring incidents to deliver sustainable, long-term solutions. 
The Principal Engineer, Critical Support Team (CST)  serves as a senior technical authority and problem-solving leader within the organization. This role is dedicated to addressing the most complex, high-impact, and recurring customer issues, driving systemic improvement...
            

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