Principal Product Manager, Technical Product Strategy & Operations, Amazon Customer Service
Location
Seattle, WA
Job Type
Full-time
Category
other-general
Posted
June 19, 2026
Description
We are seeking a Principal Product Manager, Technical Product Strategy & Operations to serve as the chief of staff for Data & Context Intelligence—driving the technical product strategy and operations that enable our organization to deliver AI-native solutions with measurable business and customer impact.
This is a visible role working closely with senior leaders to align product strategy, operational priorities, and cross-functional execution. You will partner with leadership to ensure the organization operates with clarity, speed, and accountability—connecting vision to delivery across a large, distributed team.
You will join the Data Intelligence team, a new function within Amazon Customer Service—a global organization of applied scientists, data scientists, economists, software engineers, data engineers, and technical product managers advancing AI capabilities. We build data solutions and contextual intelligence using Agentic AI, Generative AI, Natu...
We are seeking a Principal Product Manager, Technical Product Strategy & Operations to serve as the chief of staff for Data & Context Intelligence—driving the technical product strategy and operations that enable our organization to deliver AI-native solutions with measurable business and customer impact.
This is a visible role working closely with senior leaders to align product strategy, operational priorities, and cross-functional execution. You will partner with leadership to ensure the organization operates with clarity, speed, and accountability—connecting vision to delivery across a large, distributed team.
You will join the Data Intelligence team, a new function within Amazon Customer Service—a global organization of applied scientists, data scientists, economists, software engineers, data engineers, and technical product managers advancing AI capabilities. We build data solutions and contextual intelligence using Agentic AI, Generative AI, Natu...