Principal Service Delivery Manager

About Made Tech
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

About the role

As the Principal Service Delivery Manager, you will design, lead and deliver managed service solutions for Made Tech customers. You will work with Made Tech principals across our disciplines including data, security, engineering and strategy, as well as delivery partners to ensure business critical services are transitioned and supported with minimal risk and meet the needs of our customers. You will leverage your deep ITIL knowledge and experience of offering managed services to customers, help shape our services and define our service delivery approach.

You will also contribute to Made Tech's growth, by working with marketing on thought leadership content, speaking at events and perform pre-sales activiti...