Principal Software Engineer - AI & Contact Centre Transformation

Commonwealth Bank • St Kilda, Victoria, Australia • Posted June 15, 2026

Location St Kilda, Victoria

Job Type Full time

Category Computer Occupations

Posted June 15, 2026

Principal Software Engineer – AI & Contact Centre Transformation
Do work that matters
At CommBank, we’re reshaping how customers, bankers and frontline teams engage across voice, chat, digital and assisted channels. The contact centre sits at the core of this transformation — connecting customer journeys with assisted and AI-driven servicing experiences across Business Bank.
Today, customer journeys are often fragmented across channels, systems and teams. Our ambition is to create an AI-first, human-amplified engagement model — where customers can move seamlessly between channels without losing context, and frontline teams are empowered with the right tools and insights to deliver better outcomes.
As a Principal Software Engineer, you will design, build and scale the core capabilities that bring this vision to life — spanning contact centre platforms, AI voice and chat, and customer experience orchestration<...
            

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