Principal Support Engineer - Escalations & CX

Ingram Micro, Inc. • barcelona, cataluña, Spain • Posted May 28, 2026

Location barcelona, cataluña

Job Type Full-time

Category Ingeniería y tecnología

Posted May 28, 2026

                A global technology distributor is seeking a Principal Support Engineer in Madrid, Spain. This senior role demands expertise in driving swift resolution of complex customer issues. Responsibilities include technical troubleshooting, leading escalations, and collaborating with various teams to enhance customer experience. The ideal candidate will have over 10 years in technical support roles and a strong background in vendor management and API troubleshooting. This role requires strong ownership and urgency.
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